Refund Policy

Effective Date: August 9, 2026 Last Updated: August 9, 2026

EasyCommerZ is a product of DARKPIXEL. This Refund Policy explains how refunds and cancellations work for EasyCommerZ subscription plans — the fees you pay to us for use of the platform (currently ranging from approximately ৳650–৳1,500/month, plus custom/enterprise plans). It does not cover products or digital goods sold by individual Merchants through their own stores; each Merchant sets and is responsible for their own store's refund/return policy toward their End Customers.

1. Subscription Fees

EasyCommerZ subscriptions are billed in advance on a recurring monthly (or otherwise selected) basis. By subscribing, you authorize recurring charges to your chosen payment method until you cancel.

2. Free Trial (if applicable)

If EasyCommerZ offers a free trial period, no charges will be made until the trial ends. You may cancel at any time during the trial to avoid being charged. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan and be billed accordingly.

3. Cancellations

3.1 You may cancel your subscription at any time via your account dashboard or by contacting [support email].

3.2 Cancellation will take effect at the end of your current billing period. You will retain access to paid features until that date, and no further charges will be made after cancellation is processed.

3.3 Cancelling your subscription does not automatically delete your store or data; see our Privacy Policy and Terms for data retention details.

4. Refund Eligibility

4.1 General rule: Subscription fees already paid are non-refundable, including for partial months, unused features, or early cancellation, except as described below.

4.2 Billing errors: If you were charged in error (e.g., duplicate charge, incorrect amount, or charge after valid cancellation), contact us within 14 days of the charge and we will investigate and issue a full refund of the erroneous amount if confirmed.

4.3 Service failure: If EasyCommerZ experiences a significant, sustained service outage attributable to us that materially prevents you from using core paid features for a continuous period, you may be eligible for a pro-rated credit or refund for the affected period, at our discretion, upon request within 30 days of the outage.

4.4 First-time subscribers (cooling-off): New Merchants may request a full refund of their first month's subscription fee within [7] days of initial payment if they are dissatisfied with the Service, provided the account has not been used to process a significant volume of live customer orders. This is a one-time accommodation per Merchant.

4.5 Custom/Enterprise plans: Refunds for custom or enterprise agreements are governed by the specific terms agreed in the applicable order form or contract.

5. Non-Refundable Situations

Refunds will generally not be issued where:

  • You simply change your mind after the applicable cooling-off period;
  • Your account was suspended or terminated for violation of our Terms and Conditions;
  • You did not use the Service or certain features during the billing period;
  • The request is made after the applicable refund request window has closed.

6. Third-Party Payment and Courier Fees

Fees charged by third-party payment gateways (e.g., SSLCommerz, bKash) or courier partners (e.g., Pathao, Steadfast) for processing orders on your store are separate from your EasyCommerZ subscription and are governed by those providers' own refund and fee policies. EasyCommerZ does not control or refund these third-party fees.

7. How to Request a Refund

To request a refund, contact us at [email protected] or +8801841939169 with:

  • Your account/store name and registered email;
  • The billing date and amount in question;
  • The reason for your refund request.

We will review your request and respond within [7–14] business days. Approved refunds will be issued to your original payment method within [X] business days, subject to processing times of your bank or payment provider.

8. Merchant-to-End-Customer Refunds

EasyCommerZ is a platform provider and is not responsible for refunds related to products, digital goods, or services sold by Merchants to their End Customers. Each Merchant is responsible for setting, publishing, and honoring their own refund/return policy for orders placed on their store. End Customers should contact the relevant Merchant directly for order-related refund requests.

9. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or in-app notice, and the updated policy will be posted with a revised "Last Updated" date.

10. Contact Us

EasyCommerZ, a product of DARKPIXEL Dhaka, Bangladesh Email: [email protected] Phone: +8801841939169 Website: easycommerz.net